When And How You Can Make A Claim On Your Group Travel Insurance
Travel insurance is a legally enforceable assurance of financial compensation for losses incurred in the course of travel provided the losses have resulted from one or more of the risks specified in the travel insurance policy. Group travel insurance (GTI) is travel insurance for a group of people travelling together.
WHO CAN CLAIM: Claims under GTI can be made only by those members of the group for whom the specified risks have materialized in the course of the travel, and not by all members. Of course, if the risk/s have materialized for all the members, then the claim can be made by all of them.
WHEN YOU CAN CLAIM: You can make a claim under GTI only if one or more risks have actually materialized. It is important to remember that claims must be formally made within ONE MONTH of the end of the travel covered under the GTI.
HOW YOU CAN CLAIM: Though different insurers have different claim procedures, there are certain general steps you must take to make your claim irrespective of your insurer is. The general steps are as follows:
STEP 1: Immediately note down on paper, or key into you laptop computer, details of the events - such as the date and time of the event, details of the local police complaint lodged, if any, and so on. Also, describe the event roughly. This will be useful when you draft your formal claim.
STEP 2: Send an email, or make a phone call, to your insurer informing them of the event, and follow their advice. Email or phone call however usually has to be backed up by a formal claim on paper and a completed claim form given by the insurer. You can do this - as mentioned above - within ONE MONTH of the completion of the travel.
STEP 3: Answer all queries asked by the insurer on phone, by email, in the claim form, or by any other medium. Give accurate and consistent answers.
STEP 4: The insurer, or the underwriter, will most probably carry out a verification / investigation to satisfy themselves of the legitimacy of your claim. This exercise can take between one to four weeks. They might also ask you to provide certain documents, e.g., a police report or a medical report from the city/country you visited where the untoward event happened.
STEP 5: Once the insurer / underwriter is satisfied of the legitimacy of your claim, they will send you a cheque or any other form of payment advice.
Finally, it must be said that there are some instances of payouts against claims failing to satisfy the insured person. In such case, do make a representation to the insurer. If that fails too satisfy you, and you are convinced you have a case, you can approach the Association of British Insurers (www.abi.org.uk) or the Financial Services Authority (www.fsa.gov.uk).
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